Objectives
* Understand why inclusion is so important for our hotel.
* Know the causes & consequences of exclusion.
* Build a climate that supports productivity based on quality treatment.
* Create an environment that supports the growth & development of everyone.
* Effectively & consistently work with all members of our team to meet department & company objectives
* Develop strategies to ensure that inclusion becomes a "Way of Life" in our hotel.
How ?
Through
Learning opportunities
Theoretical discussions
Group activities
Put a definition for inclusion together
Why is inclusion important for our hotel?
Researches indicate that associates involvement is a central factor in high performing organizations.
The main motivators for associates who are looking for a successful Career and not just paycheck are:
* Opportunities to express ideas and
concerns
* Feeling valued for contributing to
organizational success
“Everyone must always be happy and satisfied”
What is your opinion?
* We might think that we could not be an inclusive group if a member of the group is not happy, or feel that he is a week performer or having personal problems
* We might feel then that we are failing to live up to our values. Then we are trapped!
* We do not have the magic to cure personal unhappiness
* Successful group members get over the wish for a cure-all and look for ways to focus on developing talents & promoting on other capacities
* They support, and often must endure, on other weaknesses by learning ways to forgive, to reconcile, and to rediscover shared purpose
Causes of Exclusion
*Denying or neglecting the others differences and abilities .
*Continued persistent attacks and criticism.
*Not giving the space for voicing innovative ideas and opinions that is different from ours.
*Groups members who have power and with privilege who tends to influence the actions and thoughts of others against members they dislike.
*Making no effort to understand one another’s differences and take the easy way by excluding the other form group activities.
*Unwelcoming behavior from Group members toward new ones.
*When group members know each other well, new members may feel excluded.
*Not feeling recognized or valued for ones contribution to the success of the company
Inclusion. Is it Easy?
* Change is hard and often emotionally draining work for all of us, It's unpredictable & scary.
Our bodies are designed to seek "homeostasis“ But since the issue is one of survival in a community, we must do it.
* People need support to get through the period of change.
* The key ingredient in effective support of change is supportive relationships.
What Should we do?
* Begin with a commitment to respectability, not to behave in ways that demean others or makes them feel uncomfortable or depressed.
* Confront; GIVE and TAKE HONEST, FEEDBACK
* Have the Openness to notice and change when our behavior is demeaning even when this is unintentional.
* Acknowledge & understand the differences between Group members & find creative ways to deal with these differences .
* Make new members a group priority
* BELIEVE IN WE - not Me! As the key to Success
We could learn a lot from crayons: some are sharp, some are pretty, some are dull, some have weird names, and all are different colors... but they all exist very nicely in the same box.
Remember!
A Hotel or a department could not grow unless People honor a commitment to:
* Laugh, shout, cry, argue, sing, and scream with, and at, one another without destroying one another in the process.
* We can't ever celebrate inclusion if we pretend to bring in the harvest before we have paved the ground together.
Inclusion definition
“Working together in an environment that supports quality treatment ensuring the growth & development of everyone, and enduring on others weaknesses by learning ways to forgive, to reconcile, and to rediscover shared purpose”
Consequences of Exclusion
*We will lose vividness and energy because we will have to swallow the feelings of dislike and conflict we experience.
*Increase the feeling of insecurity which affect the person loyalty & stability at work in the company.
*Strengths the feeling of Exclusion that will affect productivity, quality of Work & achievements. In other words… quit and stay !
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