Accountability by: Abdel-Aziz Ahmed (Director of Housekeeping)

What is Accountability?
Consistently ensuring personal and/or shared responsibility for agreed upon results










Why we need Accountability?
* Teamwork is often seen as an effective way to accomplish work goals. And there is no doubt that when teams work well together the results can be impressive.
* Unfortunately, the opposite is true and all too common: Teams that fail to work well can also fail to deliver the desired results.

Team Roles
With complex, time-sensitive or mission-critical projects, or in situations where people are ducking responsibility, it's often worth taking the time to think through the roles that you and your team members must play in every task that your team undertakes. Without this clarity, you will most-likely find gaps, duplication and confusion. Teamwork will be frustrating, inefficient and you are less likely to deliver good results. In these situations, the delegation of tasks and other responsibilities can be too important to leave to chance











Clear Accountability = 0 Risk
Many factors can contribute to the under performance of a team, but unless responsibilities and accountability are clear, there can be a significant risk that problems will arise.

Successful Accountability
*Ensure your team understand the Expectations.
* Provide effective feedback and recognition.
* Make Results matter.

Setting Clear Expectations
* In absence of CLEAR performance expectations people become confused and will “make things up”.
TIPS:
1-Identify Hotel& Department priorities and then create Alignment.
2- Check for understanding of expected performance.
3- Using SMART planning tools.
4- Build a strong trust relationship.

RACI for Excellent Results
* The RACI Matrix is a system that brings structure and clarity to assigning the roles people play within a team.
*R= Responsible.
*A= Accountable.
*C= Consulted.
*I= Informed.