Open Dialogue by: Klaus Christandl (GM) & Hanan Moustafa (Director of traininig)

Discover the Power of Conversation

Definition of Communication
The word dialogue expresses a reciprocal conversation between two persons

Effective Communication
Effective Speaking
Clear contents
Clear speech
Confirm understanding

Active listening
Paying attention
Asking questions
Confirm understanding

Barriers to Effective Communication
Vagueness
Language barrier
Cultural differences
Distractions (i.e. Noise)
Mixed messages
Sarcasm
Negative body language
Tiredness
Logic - sequence
Lack of time

Characteristics of Effective Communication
Direct
Precise information
Clear information
All audience can hear all information
Positive body language is used
Jargon used is explained well
Information is relevant for all members of audience
Information is genuine and honest
Communication is supportive

Did You Know

* Professionals and managers spend up to 40% of their day listening.
Average listening effectiveness is only 25% .
* The average speaker talks at a rate of 125-150 words a minute, while most people can listen at a rate of 500 words per minute. That leaves us with a lot of free time!
* People misinterpret 40 - 60% of what they hear.
Managers must send their message three times .o be understood

How to facilitate Open Dialogue ?
•Open Door Policy
•Daily Briefings
•Monthly Communication Meetings
•Monthly Associate Parties
•Monthly HOD meeting
•Monthly GM luncheon with the Associates Of The Month
•Annual Associate Party
•Back to the Floor Exercise
•PMP review
•Counseling Meetings
•Six Sigma Team activities
•Manager’s Week (Turning Managers into Leaders)
•StarVoice survey
•Daily Newsletter
•Notice Boards
•Suggestion Box